Delivery & Returns

Welcome to the blue door 

We are strongly committed to customer service and want to ensure that you have a very relaxing, enjoyable and secure shopping experience with us. 

If you are having difficulties placing an order online, or simply prefer buying over the phone, please do not hesitate to contact us on + 353 (0)1 2301894 between 10.00-17.30 Mon-Fri. Outside these hours, or if for any reason we cannot take your call straight away, please leave a message with your name and contact details and we will contact you as soon as possible. 

Click & Collect 

When you place a "Click & Collect" order.

  • During working hours we will immediately check stock and contact you back by text message, or email, to advise when it will be ready for collection - this will normally be the same day.
  • Please do not call to collect before confirmation that the order is ready

Shipping & Deliveries

We pride ourselves in handling your orders quickly - most items dispatch within 24 hours of ordering. However, some orders may take up to 48 hours to process. We do not ship on Saturdays, Sundays, or holidays. 

Your delivery address must be a location where there is someone to receive the parcel during working hours – Monday to Friday as a signature has to be obtained by the courier to confirm safe delivery. 

Items ordered together may not all be shipped out on the same day, and occasionally, some items are temporarily out-of-stock. Should there be any delay you will be alerted by E-mail or phone within 48 hours or sooner if possible. 

Shipping costs & Times: 

Ireland & Northern Ireland 

  • Euro 7 – Delivery takes 1/2 working days
  • ORDERS OVER EURO 100 – FREE DELIVERY

UK 

  • £ 5 – Delivery takes 2/3 working days 
  • ORDERS OVER GBP 80 – FREE DELIVERY

Europe (EU - No Customs) 

  • Orders up to €100 - €15 
  • Orders over €100 - €22 
  • Delivery normally 4 working days 

Europe (with Customs i.e. Norway, Switzerland...) 

  • Orders up to €100 - €35 
  • Orders over €100 - €42
  • Delivery normally 4 working days 

USA & Rest of World 

  • (All item prices will be discounted by 23% at checkout as no VAT is charged on shipments outside Europe) 
  • Orders up to US$130 - US$ 27 
  • Order over US$130 - US$ 69 
  • Delivery normally 5 working days 

Please note that delivery times cannot be guaranteed and may be disrupted by issues beyond the control of The Blue Door 

CHRISTMAS DELIVERIES 

Christmas is a time when there’s most pressure on delivery & courier companies. We will do our best to fulfil and have your order delivered for Christmas, but please allow an extra day or two to the indicated delivery time to avoid disappointment. We cannot guarantee the delivery time. 

Ordering, Payment, Exchange rates & Security 

Order confirmation: 

You will receive an order confirmation number at the conclusion of your order being processed as well as a Confirmation Email, including order number and a total amount including the carriage cost.

Shipments within the EU include VAT. 

Shipments to destinations outside the EU do not include VAT so 23 percent will be discounted as you checkout. Any local taxes / duties or the like, levied in the destination country, due and or payable are and shall be the liability and responsibility solely of the customer to pay. 

To check on the status of your order at any time: Please email us at customerservice@thebluedoordirect.com quoting your order number. 

Payments & Security: 

We accept the following methods of payment: Visa, MasterCard & Laser cards and gift vouchers. All our payment processing is handled securely by Realex Payments. Realex Payments is a leading European payment service provider. Based in Dublin, Ireland, the company provides a broad range of secure payment services to small and large businesses as well as financial institutions, processing billions of Euro per annum for merchants domestically and internationally. 

The Payment Card Industry Data Security Standards (PCI DSS) is a mandatory compliance standard for all payment service providers. Realex Payments was an early adopter of this standard in 2003, making it one of the first companies in the Europe to become fully compliant. The standard enforces high levels of security in all areas where cardholder data is transmitted or stored. Strong protections such as encryption, intrusion detection and response, formalized policies and standards and security aware development methodologies all contribute to making Realex Payments the secure choice for payment processing needs. 

Never send your bank or credit card details to us by email. Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never, ever ask for sensitive information via email. 

Items are charged to your credit card when you order. If an item is on back order for longer than 2 working days we will contact you to let you know. If the item has a longer delivery time, and you still wish to receive it, we will as you prefer either continue to hold your full payment until delivery time or, if you prefer, we will refund 50 percent of the cost immediately and retain the balance as a deposit until the item arrives into stock. The refunded balance would then become payable again. If there will be a delay on the item, that is unacceptable to you, we will make a full refund immediately. 

Returns & Exchanges 

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. 

Any returns must be agreed with us prior to your shipping it back and must reach us within 14 days of delivery. Please contact us at customerservice@thebluedoordirect.com giving the order reference and the reason for the return and we will respond promptly. If you wish to exchange a product and the new product you require costs less than the one you have returned (in perfect condition and in its original packaging), we will refund you the difference. If the new product you require costs more than the one you returned an additional payment is needed before the replacement product is dispatched. All shipment charges will also be for the customer’s account. 

On the basis that the product is returned to us in perfect condition and in it’s the original packaging within 7 days of delivery, we will refund you the money which you originally paid us for that product. All you pay for is the return postage of the goods and the original postage. 

Faulty Goods 

Any faulty product, breakages or damage must be reported to us in writing within 48 hours of delivery please contact us at customerservice@thebluedoordirect.com to inform us. If you return a product to us which is either faulty, damaged in delivery or which you did not order or for any other reason which was reported to us as required above, and which can be shown to be our fault, we will arrange a refund or replacement and a refund to you the cost of the return shipment, by an agreed method. Replacement items will be sent to you free of shipping charge.

Gift refunds 

Refunds for a product bought as a gift can only be given to the original purchaser. If you decide to exchange a product, it must be returned with our agreement. The product must be returned with the original invoice which was included with the product when it was dispatched, writing on the back the reason for your return. 

Refund process 

With all returns you will be responsible for the item or items until they reach us. For peace of mind you might want to send the goods Recorded Delivery. Returned items should be sent to: The Blue Door, 16B The Crescent, Monkstown, Dublin, A94 XP44 Ireland. Subject to the terms above, your refund will be credited back to the original method of payment. If you paid with a gift card, a new gift card will be issued for the amount of the credit and mailed to your billing address. The value of returns, exchanges or refunds is the value at the time of purchase. If you have any questions on any of the above please email us at customerservice@thebluedoordirect.com 



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